Returns & Exchanges

At Pokonut, we want you to be completely satisfied with your natural beauty journey. If our products aren't the right fit for your skin, we offer a hassle-free 30-day return policy for all our customers.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return or exchange within 30 days of delivery.

• 2.
  Pack with Care

  Place the unused or gently used products back in their original packaging, ensuring all lids are tightly sealed to prevent leakage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.