Frequently Asked Questions
Everything you need to know about Pokonut's natural beauty care.
Are Pokonut products safe for sensitive skin?
Yes, our products are formulated with natural, toxin-free ingredients and undergo rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status.
What is your return policy?
We offer a 15-day return policy for unused and unopened products. If you receive a damaged item, please contact our support team within 48 hours for a replacement.
Are your products cruelty-free?
Absolutely. Pokonut is committed to ethical beauty; we never test our products on animals and we ensure our suppliers adhere to the same standards.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
Do you use synthetic fragrances?
No, we use only natural essential oils and plant extracts to provide a gentle, soothing scent without the use of harsh synthetic chemicals.